What is it?
Computer-aided dispatch (CAD) is a software system used by public safety agencies, such as police, fire, and emergency medical services (EMS), to manage and dispatch resources in response to incidents or service requests. CAD systems are designed to automate and streamline the dispatching process, helping emergency responders to quickly and efficiently allocate resources and respond to emergencies.
What does it do?
Incident Management: CAD systems provide a centralized platform for recording and managing information about incidents reported to emergency services. This includes details such as location, type of incident, and priority level.
Resource Management: CAD systems maintain databases of available resources, such as police units, fire trucks, and ambulances, along with their current status and location. Dispatchers can quickly identify and assign the closest and most appropriate resources to respond to an incident.
Call Taking: CAD systems often include call-taking functionality, allowing dispatchers to record and prioritize incoming calls for service. Call-taking features may include caller location tracking, call scripting, and the ability to enter detailed incident information.
Mapping and Navigation: CAD systems integrate with geographic information systems (GIS) to provide real-time mapping and navigation capabilities. Dispatchers can visualize incident locations, resource locations, and other relevant information on maps to aid in decision-making and resource allocation.
Communication Integration: CAD systems integrate with communication systems, such as radio networks and mobile data terminals, to facilitate communication between dispatchers and field units. This includes sending dispatch instructions, receiving status updates from responders, and coordinating multi-agency responses.
Data Recording and Reporting: CAD systems record detailed information about incidents, resource assignments, and response times for reporting and analysis purposes. This data helps agencies track performance, identify trends, and make operational improvements.
Our added value
We specializes in integrating various technologies, systems, and solutions to enhance the functionality and effectiveness of CAD systems and fulfill demands from customers for following aspects:
- Customization and Tailoring
- Integration with Third-Party Systems
- Advanced Analytics and Reporting
- Mobile Solutions
- Training and Support
- Compliance and Security
Problems we solve
- Efficient Resource Allocation
- Reduced Response Times
- Improved Situational Awareness
- Enhanced Communication
- Data Management and Reporting
- Coordination of Multi-Agency Responses
- Compliance and Accountability
